Returns and Disputes Policy

If something is wrong with your order, here is what happens, step by step.

The steps

1. Check your goods. After the courier confirms delivery, you have 5 days to inspect the order.
2. Report a problem. If items are defective, wrong, or not as described, open your Orders page and raise a dispute within those 5 days. Add clear photos of the problem.
3. Money is paused. The seller's remaining 20% stays held while we look into it.
4. We review. We look at your photos, the listing and anything the seller sends us.
5. We decide. We either release the money to the seller, or arrange a return and refund. This decision is the first step before any legal action.
6. Returns. If the seller made the error, the seller covers the return cost.

If everything is fine

Press "Accept goods" on your Orders page, or simply do nothing. After 5 days the remaining payment goes to the seller.

Not covered

• Problems reported after the 5-day window.
• Reports without photos.
• Damage caused after delivery.

Fake evidence leads to forfeited funds and a permanent ban. See the Terms of Use.